Last Updated: January 26, 2026
Please read these Terms of Service ("Terms") carefully, as they constitute a legally binding agreement between Vastal Agency ("VASTAL," "we," "us" or "our") and you ("Client," "you" or "your") and apply to your use of our website and Services.
This is a binding agreement.
By using our Services or clicking accept or agree to these Terms, you are legally bound by the obligations in these Terms. If you do not agree to all of these Terms, you shall not use the Service.
You hereby agree to accept these Terms by using our Services, signing a service agreement, or creating an account on our platform.
You also agree to abide by other Vastal rules and policies, including our Privacy Policy which is expressly incorporated into and is a part of these Terms.
Once you accept these Terms you are bound by them until they are terminated.
Vastal is an AI-powered digital agency that provides the following services:
Our services are delivered using a combination of AI automation and human oversight. We use AI agents to handle work at scale while humans provide quality assurance and maintain client relationships. Our philosophy: Human rhythm. Machine speed.
You agree not to use the Services to:
To access certain Services, you may need to register for an account. You represent and warrant that all registration information you submit is truthful and accurate, and you will maintain and update such information.
You are responsible for the security of your login credentials and for all use of the Services under your account. You agree to notify Vastal immediately of any unauthorized use of your account.
The Services utilize technology, AI systems, methodologies, and materials provided by Vastal and our licensors. Vastal and its licensors reserve all ownership and intellectual property rights to our platform, AI systems, tools, templates, and proprietary processes.
Subject to your compliance with these Terms, Vastal grants you a non-exclusive, non-transferable right to use the Services solely for your business purposes as described in your service agreement.
You retain all rights and title to content you provide to us ("Client Content"), including brand assets, copy, images, and business information. Vastal does not claim ownership of Client Content.
You grant Vastal a worldwide, royalty-free license to use, display, reproduce, and modify Client Content solely for the purpose of providing the Services to you.
You represent and warrant that you own or have the necessary rights to all Client Content and that providing such content does not violate any third party's rights.
Upon full payment, you own all deliverables created specifically for you ("Deliverables"), including custom websites, applications, designs, and content created as part of your project.
Deliverables may include third-party components (fonts, libraries, frameworks) that are subject to their own licenses. You agree to comply with all applicable third-party licenses.
Unless otherwise agreed in writing, Vastal retains the right to display Deliverables in our portfolio and marketing materials with appropriate attribution.
Fees for Services are set out in your service agreement or on our website. Payment terms are typically 50% upfront and 50% upon completion, unless otherwise agreed.
For subscription-based services (AI agents, ongoing maintenance, etc.), fees are billed monthly or annually as specified in your agreement. You authorize us to charge your payment method on a recurring basis.
Late payments may incur interest at 1.5% per month. Vastal reserves the right to suspend Services for accounts with overdue payments.
These Terms commence when you first use the Services and remain in effect until terminated.
Either party may terminate ongoing services with 30 days written notice. Project-based work in progress will be completed and billed according to the original agreement.
Vastal may terminate Services immediately if you breach these Terms or fail to pay amounts due within 30 days of the due date.
Upon termination, your access to Services will cease. Vastal will provide you with your data and Deliverables (for which payment has been received) within 30 days of request.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. VASTAL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee that AI-powered features will be error-free or achieve specific results. AI systems may produce unexpected outputs that require human review and correction.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VASTAL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including loss of profits, data, or business opportunities, arising out of or related to these Terms or the Services.
VASTAL'S TOTAL LIABILITY under these Terms will not exceed the greater of (i) $100 USD, or (ii) the amounts paid by you to Vastal in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless Vastal and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses arising out of:
These Terms are governed by the laws of the State of California, without regard to its conflict of laws provisions.
Before initiating any formal dispute proceeding, you agree to first contact us at hello@vastal.agency to attempt to resolve the dispute informally.
Any dispute not resolved informally will be resolved by binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules. The arbitration will take place in San Francisco, California.
We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date.
Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms.
If you have any questions about these Terms, please contact us:
Email: hello@vastal.agency
We will respond to your inquiry within 30 days.